1. Seller identification
These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") govern all sales made on The French Hemp Empire website.
Any order placed on the site implies unreserved acceptance of these General Terms and Conditions of Sale.
The French Hemp Empire website is operated by the publishing company mentioned in the Legal Notices accessible on the website.
The company's full contact details, registration number and mandatory legal information can be viewed at any time in the dedicated section.
Website: The French Hemp Empire
2. Purpose of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale are intended to define the respective rights and obligations of The French Hemp Empire and its customers in the context of the distance selling of products marketed via the website.
These terms and conditions apply to all orders placed on the website, regardless of the customer's country of residence, subject to any mandatory provisions that may apply in their country of residence.
By validating an order, the customer acknowledges having read and fully accepted these Terms and Conditions.
3. Products sold
The French Hemp Empire offers for sale hemp-derived products, authorized cannabinoids, and various accessories associated with well-being and the world of hemp.
The photographs, illustrations, product sheets, videos, technical or commercial descriptions on the site are provided for informational purposes only and have no contractual value.
Since the products offered are mostly made from natural plant materials, there may be differences between the images shown and the products actually received.
The customer acknowledges in particular that hemp flowers, resins, extracts and derivative products may naturally vary in terms of colour, appearance, texture, aroma, density, size or terpene profile depending on harvests, seasons, batches or production methods.
These natural variations do not constitute a defect, a non-conformity, or a reason for reimbursement.
4. Products reserved for adults
All products sold by The French Hemp Empire are strictly reserved for people aged 18 or over.
By validating an order, the customer expressly declares that they are of legal age according to the applicable legislation in their country of residence.
The French Hemp Empire reserves the right to request proof of identity at any time to verify the customer's age.
In case of doubt about the customer's age of majority, of a manifestly falsified document or of impossibility of verification, the order may be suspended, cancelled or refused without any compensation being claimed.
5. Regulatory Compliance and Customer Responsibility
The French Hemp Empire only markets products that comply with the regulations applicable in its country of operation at the time they are placed on the market.
However, regulations relating to hemp, cannabinoids, plant extracts, vaping products or wellness supplements can vary from country to country and change at any time.
The customer is solely responsible for verifying the legality of the products ordered in their country, region, province, department, or any other applicable jurisdiction.
The French Hemp Empire cannot be held responsible:
- of a legislative or regulatory change;
- of a local ban;
- of a refusal to import;
- of a customs seizure;
- of an administrative blockage;
- of confiscation by a public authority;
- of a destruction ordered by a competent authority.
No refund can be claimed when the order has been prepared and shipped according to the information provided by the customer.
6. Creation and management of the customer account
The customer is responsible for the accuracy of the information provided when creating their account or when placing their order.
Any error concerning the name, address, email address, telephone number or any other data necessary for the execution of the order remains the sole responsibility of the customer.
Login credentials are strictly personal, confidential and non-transferable.
Any order placed from the customer's account is deemed to have been placed by the customer.
7. Orders
Any order validated on the site constitutes a firm offer to purchase.
The French Hemp Empire reserves the right to refuse or cancel any order in the following situations:
- suspicion of fraud;
- attempted identity theft;
- abusive behavior;
- previous dispute;
- default of payment;
- fraudulent use of a means of payment;
- obvious error regarding the price;
- exceptional unavailability of a product;
- abnormal demand in quantity.
Cancelling an order for one of these reasons will not give rise to any compensation.
8. Price
The prices displayed on the website are expressed in euros.
Unless otherwise stated, prices are shown inclusive of all taxes where VAT is applicable.
The French Hemp Empire reserves the right to change its prices at any time.
Only the price displayed at the time of final order confirmation is applicable.
Any applicable delivery charges are indicated before order confirmation.
9. Payment
Orders are paid for using the payment methods offered on the website.
Payments are secured by specialized providers.
The French Hemp Empire never stores its customers' full banking details.
In the event of refusal of payment, suspected fraud or unjustified bank dispute, the order may be suspended or cancelled.
Any abusive chargeback procedure may be subject to civil or criminal proceedings as well as a claim for compensation corresponding to the damage suffered.
10. Delivery
Orders are prepared as quickly as possible after payment confirmation.
The delivery times indicated on the website are provided for informational purposes only.
No compensation will be due for delays attributable to the carrier, an administration, a customs authority or an event external to The French Hemp Empire.
The customer remains responsible for the delivery information provided when placing their order.
The customer may be charged for any costs resulting from an incorrect address, an incomplete address, or an unclaimed package.
11. Receiving the packages
The customer must check the apparent condition of the package upon receipt.
Any anomaly must be reported to customer service as soon as possible.
When the carrier indicates that a package has been delivered, this information constitutes a presumption of delivery.
In the event of a dispute, The French Hemp Empire may require the opening of a carrier investigation before any reshipment or refund.
No immediate compensation can be claimed before the conclusion of this procedure.
12. Right of withdrawal
In accordance with applicable regulations, the customer has a period of fourteen days from receipt of their order to exercise their right of withdrawal.
However, in accordance with legal provisions relating to products liable to deteriorate rapidly or which cannot be returned for reasons of hygiene and health protection, certain products cannot be returned when they have been opened, unsealed or used.
This includes, in particular:
- hemp flowers;
- resins;
- oils;
- cartridges;
- vaporizers used;
- open cosmetic products;
- products whose seal has been removed.
13. Returns and refunds
All return requests must be subject to prior authorization from customer service.
Returned products must be new, complete, unused and kept in their original packaging.
Any product that has been used, damaged, opened or rendered unsuitable for resale may be refused.
Return shipping costs remain the responsibility of the customer unless the error is attributable to The French Hemp Empire.
Any refund will only be issued after receipt, inspection and validation of the return.
14. Use of the products
The products sold are intended exclusively for legal use.
The customer remains solely responsible for their use after receipt.
The French Hemp Empire cannot be held responsible for use that is improper, excessive, inappropriate or contrary to the recommendations provided.
Any transformation, extraction, resale, mixing or modification of the product is carried out under the sole responsibility of the customer.
15. Absence of medical claims
The information published on the site, product sheets, guides, newsletters, blog articles and marketing materials are for informational purposes only.
No statement appearing on the site constitutes medical advice, a diagnosis, a prescription, or a therapeutic promise.
The products sold are not intended to diagnose, treat, prevent or cure any disease.
The customer acknowledges making their purchase freely and without relying on a guarantee of results.
16. Limitation of Liability
To the fullest extent permitted by law, The French Hemp Empire's total liability is strictly limited to the amount actually paid by the customer for the order in question.
The French Hemp Empire cannot be held liable for indirect damages, including but not limited to:
- loss of earnings;
- loss of revenue;
- loss of customers;
- loss of opportunity;
- commercial damage;
- moral harm;
- reputational damage;
- travel expenses;
- expert fees;
- lawyer fees.
17. Intellectual Property
All content on this site remains the exclusive property of The French Hemp Empire or its partners.
Any reproduction, distribution, extraction, adaptation or exploitation, in whole or in part, without prior written authorization is strictly prohibited.
Any violation may give rise to civil and criminal proceedings.
18. Personal Data
The personal data collected is processed in accordance with the Privacy Policy available on the website.
The customer acknowledges having read this policy before placing any order.
19. Force majeure
The French Hemp Empire cannot be held responsible for any delay or inability to perform resulting from an event beyond its control.
The following are considered cases of force majeure:
- natural disasters;
- pandemics;
- social conflicts;
- cyberattacks;
- wars;
- terrorist acts;
- network failures;
- administrative decisions;
- supply disruptions;
- customs blockages.
No compensation can be claimed in these situations.
20. Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are governed by French law.
Before any legal proceedings, the parties agree to seek an amicable solution.
In the absence of an amicable agreement, the competent courts will be those of the jurisdiction of the registered office of The French Hemp Empire, subject to mandatory legal provisions protecting consumers.
21. Customer Service
For any questions relating to an order, delivery, refund or the application of these General Terms and Conditions of Sale, the customer can contact customer service via the contact details provided on the website:
The French Hemp Empire is committed to handling each request with professionalism, transparency and in compliance with applicable regulations.
