Last updated: May 2026
The purpose of this privacy policy is to inform users of The French Hemp Empire website about how their personal data is collected, used, protected and stored.
The French Hemp Empire is committed to respecting the privacy of its customers and visitors and to processing personal data in accordance with the General Data Protection Regulation (GDPR) No. 2016/679 and applicable French legislation.
Use of the site implies acceptance of this privacy policy.
Data Controller
The person responsible for processing the personal data collected on the site is:
The French Hemp Empire
Website: The French Hemp Empire
For any questions relating to the protection of your personal data, you can contact our customer service via the contact details available on our website.
Personal data collected
In the course of using the site and placing orders, we may collect different categories of personal data.
Identification information
The following information may be collected:
- First and last name ;
- Postal address;
- E-mail address ;
- Phone number;
- Date of birth when necessary to verify the client's age of majority.
Order information
When you make a purchase, we may record:
- The products ordered;
- Order history;
- The amounts billed;
- Delivery and billing addresses;
- The information needed to process the payment.
The French Hemp Empire never stores full bank details. Payments are processed through secure providers specializing in electronic transactions.
Technical information
During your browsing, certain technical data may be collected automatically:
- IP address;
- Type of device used;
- Operating system;
- Browser type;
- Pages viewed;
- Date and time of connection;
- Navigation data;
- Source of traffic.
This information is used for statistical purposes, security and to improve our services.
Purposes of data processing
The personal data collected is used for the following purposes.
Order management
Your data allows us to:
- Creating and managing your customer account;
- Order processing;
- Shipping the products;
- Delivery tracking;
- Managing returns and refunds;
- The preparation of invoices.
Customer relations
The information collected may be used to:
- Responding to your requests;
- To provide technical or commercial assistance;
- Managing complaints;
- Maintaining customer relationships.
Improvement of services
Navigation data allows:
- To improve the user experience;
- To optimize site performance;
- To analyze browsing behavior;
- To strengthen the security of the platform.
Commercial communication
Subject to your consent where required, we may use your email address to:
- Sending you newsletters;
- To inform you of our new products;
- To send you promotional offers;
- To provide you with information relating to our products and services.
You can unsubscribe at any time using the unsubscribe link in our electronic communications.
Legal basis for processing
The processing carried out is based on several legal bases provided for by the GDPR.
Contract execution
The processing of certain data is necessary for the execution of orders and the management of the business relationship.
Consent
Your consent is required in particular for:
- Newsletter subscription;
- Some non-essential cookies;
- Certain specific marketing actions.
Legitimate interest
We may also process certain data in order to:
- Preventing fraud;
- Ensure site security;
- To produce anonymized statistics;
- Improving our services.
Data recipients
The data collected is intended exclusively for The French Hemp Empire and its partners involved in the execution of the services offered.
Depending on the needs, they can be transmitted to:
- Our administrative teams;
- Our logistics providers;
- Our carriers;
- Our payment providers;
- Our IT service providers;
- Administrative or judicial authorities when required by law.
The French Hemp Empire never sells, rents, or transfers its customers' personal data to third parties for commercial purposes.
Data retention period
Personal data is kept for a limited period of time and is proportionate to the purposes pursued.
Customer account
Customer account data is retained as long as the account remains active.
Order data
Documents related to invoicing and accounting obligations can be kept for up to ten years in accordance with current regulations.
Marketing data
Data used for commercial prospecting purposes is kept for a maximum period of three years from the last contact from the customer.
Protection of personal data
The French Hemp Empire implements appropriate technical and organizational measures to ensure the confidentiality, integrity and security of personal data.
These measures include, in particular:
- Use of a secure HTTPS protocol;
- Secure hosting;
- Restricted access to data;
- Regular backups;
- Systems monitoring;
- Protection against unauthorized access.
Despite all precautions taken, no computer system can guarantee absolute security.
Cookies
This site uses cookies to improve your browsing experience and ensure its proper functioning.
Essential cookies
These cookies are essential for the website to function and allow, in particular:
- Shopping cart management;
- User authentication;
- Securing orders.
Analytical cookies
They allow us to measure the site's audience and analyze visitor behavior in order to improve performance and usability.
Advertising cookies
Subject to your consent, certain cookies may be used to personalize advertising content and measure the effectiveness of marketing campaigns.
You can change your cookie preferences at any time via your browser settings or the website's cookie management banner.
Your rights
In accordance with the GDPR, you have the following rights regarding your personal data:
- Right of access;
- Right of rectification;
- Right to erasure;
- Right to restriction of processing;
- Right to object;
- Right to data portability;
- Right to withdraw your consent at any time;
- Right to lodge a complaint with the competent supervisory authority.
To exercise your rights, you can contact our customer service department using the contact details available on the website.
Proof of identity may be requested in order to protect the confidentiality of your information.
Protection of minors
The products offered by The French Hemp Empire are exclusively intended for adults.
We do not knowingly collect personal data from people under the age of 18.
If we find that a minor has provided us with personal information, this information will be deleted as soon as possible.
Data transfers outside the European Union
In the course of using certain tools or technical service providers, some data may be transferred outside the European Union.
Where necessary, The French Hemp Empire ensures that appropriate safeguards are in place in accordance with GDPR requirements.
Changes to the privacy policy
The French Hemp Empire reserves the right to modify this privacy policy at any time to take into account legislative, regulatory, technical or commercial developments.
The applicable version is the one published on the website on the date of consultation.
Contact
For any questions regarding this privacy policy or the management of your personal data, you can contact our team using the contact details provided on the website:
We are committed to processing your personal data with the utmost confidentiality and in strict compliance with applicable European regulations.
